FAQ's


Click on the questions below or email help@storenextdoor.com if your query is not covered here.

Introduction to Storenextdoor



Storenextdoor is the UK’s leading self-storage marketplace for local search, and service comparison, from the largest choice of trade and private providers. In simple terms, the site connects people that have stuff to store with reputable storage/self-storage businesses and people with space to spare.

Storenextdoor offers a basic free advert for any company that offers storage in the UK. This could be domestic or business self storage, a storage service (like removals and storage), vehicle, boat, caravan or car storage. We also have a number of companies listed that offer specialist business storage services like document archiving or fulfillment.

Storage spaces are listed by individuals with spare space in their homes or property (private or non-trade members) as well as independent businesses in the self-storage industry (Trade members). For the person looking for storage space, it offers an invaluable search tool to find local, good value space to rent.





Storenextdoor offers a basic free advert for any company that offers storage in the UK. Storage companies are able to claim their free advert and also have the option to upgrade to a premium advert for a small annual or monthly subscription fee. We take no further (commission-based or lead-based) fees. For enterprise customers (storage companies with more than 5 locations), we offer a referral based commission model as an alternative to pay per advert. See Information for Trade Members for more details.

For homeowners with space to rent out, it is FREE to register a profile and to set up your listing. Homeowners decide how much to charge for their space. Any enquiry is emailed directly to them and they can decide to follow up via email or telephone. Storenextdoor does not have any involvement in, or charge any commission for, the storage arrangement.

If you are looking for space, it is FREE to search the site to find the best value provider local to you. If you decide contact either a commercial company or a householder, the cost will be clearly displayed on the relevant listing and you can contract them by making an enquiry via their advert.



If you are a Business that already offers Self-storage facilities then go to the Information for Trade Members section.

If you have spare space at home or at your business (a loft, garage, undercroft or outbuilding), go to the What could I earn page to find out how to get started.

You can also create a login create a login and get started with your listing!







We recommend that you make your listing as comprehensive as possible and provide three photographs. The more you can put in your listing, the less questions you are likely to be asked about it.

Also, the more accurate the listing, the more chance you have of renting it out to the right person at the right price.

For Trade members we provide a Guide to making a good advert.



For Trade adverts: You can make up to three adverts for any one location under one subscription. This means that you can either showcase different types of storage as generic listings (e.g. containers, warehouse and vehicle storage) or make specific listings for particular customer segments that you have available (e.g. Business, Domestic or Students).

For Neighbourhood listings: You are allowed to rent out up to five spaces at a time.

Information for Trade members



If you see your storage company listed on our site you can claim it by clicking through the link on the advert and registering on the site.

Once you have claimed it you will receive a notification via email that it is being moderated. It is important for us to be sure that the claim is genuine so we take steps to verify the ownership before the claimant is allowed to takeover the listing.

There is no fee to claim a listing and you will automatically be given a 2 month free trial of a premium account once you have registered. After the trial period you can revert to a free listing (this will remove the weblink and the pictures) or you can upgrade to a premium account.



To create an advert: 1. Click ‘Add a location’ button 2. Edit the details for the location if they are different to your profile information 3. Click ’Add an advert to this location’ button 4. Select category for the advert (self storage, managed storage, commercial, vehicle & trailer) 5. Add information and pictures 6. Publish and review

You need to upload at least one photo. Try to make this a landscape picture with a file size of less than 1mb. If you need help uploading a photo please get in touch as we are more than happy to help out.

Additional adverts: The annual subscription covers 3 adverts for the same location so that you can target different sections of your customer base. This could be domestic, business and student customers, or caravan, household and document storage. We encourage you to use your full quota of adverts for each subscription. You can select one to be your 'Primary Listing' which will feature in the search results when no search filters have been applied.

To claim another location: If you have more than one storage location and you have seen it listed on the site, you can add it to this account. Please note that the annual subscription is per location so there will be a charge for doing this.

Renting out the spare space in your home?



You can rent out any room inside your house (e.g. your loft, cellar and spare rooms) You can also rent out a garage, shed or outbuilding.

You can also able to rent out a driveway or forecourt to store cars, motorbikes or boat.

For spaces inside your house we strongly advise you to contact your home insurance provider to check the type of cover that you have and whether they allow you to store someone else's items in your home.



You are free to set the price for your space as high or as low as you want to but here are some useful tips (more relevant for Neighbourhood listings):

  1. Base your price on the size of your space and the availability of other storage in your neighbourhood - ie. if you live in a city centre you can charge more than if you live in a town or village where people have more storage space.

  2. Enhance your space. People are more likely to pay for a good level of security, cleanliness and climate (i.e. not damp or prone to extreme temperatures). Is there anything you can do to improve what you currently have in order to make it a premium choice?




When you get a notification that someone is interested in your storage space:

If your space is available and you would be happy to rent it to the person that has made the enquiry or you just want more information about what they need, you can contact them directly via email or phone. You should aim to respond within 24 hours. The storage enquiry then continues as a private arrangement between you and the person that requires storage.

We recommend that you arrange a visit before agreeing anything definite with the enquirer.

Storenextdoor does not provide insurance or a legal contract. - It's up to the person renting your space to arrange their own insurance for their items or vehicle. - We recommend that you make arrangements to collect the first month's rent up front and agree the terms of the storage arrangement in writing or via email. - We also recommend that the person storing their items makes an inventory and shares this with the homeowner prior to moving in.



No. It is up to you to share your location and contact details once you are happy to proceed with an enquiry and have got to the stage that a viewing has been requested.



You can remove the listing yourself by selecting the listing from your 'My spaces' page within your 'My account' section and sliding the 'Show in search results' toggle to the OFF option.



If you are a UK tax payer you will need to declare your income to HMRC. You may need to pay tax, the rate of which will depend on how much income you earn and whether you have income from any other source.

Check the rate table at the HMRC website and the information on self-assessment for further details on how and when declarations must be made.

Looking for storage space?



Yes. If you are looking to store a car, motorbike, caravan or boat you could look for a Trade member with suitable space or a garage, driveway or forecourt - we advise you to have comprehensive insurance for your vehicle for the duration of the storage period).

Admin



A basic registration is your email address, password and mobile phone number (so that we can send you alerts to communicate about a listing and not for any other reason).

To make a listing you have to complete your profile.

Why not give it a go and register right away?
You can delete your account in the 'Settings' page of the 'My account' section. Please note that this is an irreversible action.